We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.

How should I make a return?

1. Submitting return request by dropping an email.
2. Our customer service will communicate with you in the email, please pay attention to the reply. (Usually will reply within one working day)
3. Please return through your local post office to avoid tax when it arrives in our country.
4. Please send us tracking info after you return, which is quite important. Without return info, there will be no refund.
5. Refund will be released within 5 working days after we received the package.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Our return policy is to contact us within 7 days after the package is delivered. If 7 days have gone by since package delivered, unfortunately we can’t offer you a refund. Plz note that the cost of shipping return is paid by you.

Please note that the tracking number of shipping return should be sent to us within 3 days after we sent you the return address, or the process of canceling the order will be cancelled.

To return your product, contact us using our contact page and we will provide you with our current return address.

Note: Items that can be returned/refunded must follow the criteria below: 1. Items are in the original packing with tags.

2. Items are in brand new condition:No perfume, unwashed, unworn, unused, and unaltered.

3.There are certain situations where only partial refunds are granted; Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.The refund will be given to you within 5 days after we receive the return items.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at  kk-city@outlook.com

Shipping

To return your product, contact us using our contact page and we will provide you with our current return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.